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Newmarket ends capacity limit at fitness centre, customer service centre to reopen at town offices

The town will also gradually lift capacity restrictions for other recreational programs in the coming weeks
Oct. 25, 2021

The Town of Newmarket will be reopening the Customer Service Centre at the Municipal Offices (395 Mulock Dr.) for in-person services as of Nov. 1. The hours of operation will be Monday to Friday from 8:30 a.m. to 4:30 p.m. Services available to residents include:

General inquiries
Payments for property taxes (by debit) and parking tickets etc.
Assistance with recreation and culture program registration / payment
Purchasing garbage bag tags and large item tags
Please note that Newmarket is currently only accepting cashless transactions for all payments.

All other services will continue to be available digitally and marriage licences and the commissioning of documents will continue to be available by appointment. As of Nov. 8, the town will introduce more in-person services to the public by appointment only. Residents who are seeking assistance with other services are encouraged to email or call 905-895-5193 for more information. The town will continue to monitor the COVID-19 landscape and will gradually introduce more in-person services to the public.

Individuals visiting the Municipal Offices will be screened at the door, be asked to complete a COVID-19 health screening questionnaire, be required to wear a mask/face covering and stay at least six feet apart at all times. Staff will be screening for vaccination status to determine the safest way to serve residents.

In-person services noted above continue to be available at the Magna Centre (800 Mulock Dr.) and Ray Twinney Recreation Complex (100 Eagle St. West) Customer Service Kiosk during its regular hours of operation. In addition to participating in a COVID-19 health screening questionnaire, members of the public will be required to show proof of full vaccination to enter the Magna Centre and the Ray Twinney Recreation Complex in accordance to provincial regulation.

As always, the town continues to offer alternative ways to serve the community during the pandemic. Residents who need assistance are encouraged to email or call 905-895-5193. For municipal emergencies after-hours, residents can call 905-895-5193 and press 3 to be directed to our after-hours line.

Committee of the Whole and Council Meetings

Members of the public continue to be encouraged to participate in committee of the whole and council meetings virtually online. All meetings will continue to be streamed live online, recorded and archived for viewing at Those that wish to make a deputation can email for additional information.

Capacity limits at the Magna Fitness Centre lifted as of Monday, Oct. 25

The Province of Ontario has announced that as of Monday, Oct. 25, capacity limits will be lifted for a vast majority of settings where proof of vaccination are required. This includes indoor areas such as sports and recreational facilities. As a result, the town will also be lifting its capacity limit for the fitness centre at the Magna Centre and will no longer require patrons to register for a time slot in advance. Walk-ins will be accepted as of Monday, Oct. 25. The town will gradually lift capacity limits for other recreational programs in the coming weeks.

For more information on what’s open and closed in Newmarket, please visit