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Service Excellence journey continues to build momentum
March 12, 2020

On March 11th, Mayor Maurizio Bevilacqua and Members of Council received the first annual report back on the progress being made under the 2018-2022 Term of Council Service Excellence Strategic Plan - and the results reflect continued momentum on all of Council's transformational priorities.

Mayor Maurizio Bevilacqua and Members of Council mark progress made on key activities of the 2018-2022 Term of Council Service Excellence Strategic Plan.

Of 96 key activities, 12 have been completed and 82 are in progress. Highlights include co-ordination with other levels of government on York Region Bus Rapid Transit (Highway 7, Centre Street, Bathurst Street), completion of the Pedestrian and Bicycle Master Plan Update and the review of Green Directions Vaughan, and the attraction of a post-secondary institution - Niagara University - to the Vaughan Metropolitan Centre (VMC). Over the past year, the City issued more than $1.3 billion in building permits - exceeding last year. As well, connections have been made in the local road network to help improve the flow of traffic, development activity in the VMC has already exceeded residential targets for 2031, and more than 80 building permits have been issued and hundreds of inspections performed for the Mackenzie Vaughan Hospital, among many other successes.

Approved on March 19, 2019, the 2018-2022 Term of Council Service Excellence Strategic Plan reinforces the City's mission, vision, values and strategic priorities and directs the work undertaken by Vaughan's professional administration to successfully go above and beyond to implement Council-approved city-building initiatives throughout this term of Council.

Service Excellence is at the core of this plan as the City continues to strive to be a city of choice for both residents and businesses. This includes working to maintain the quality of life in Vaughan, which 97 per cent of residents agree is good, according to the 2018 Citizen Satisfaction Survey.

The strategic plan includes a focus on nine key areas: transportation and mobility; city building; environmental stewardship; active, safe and diverse communities; economic prosperity, investment and social capital; good governance; citizen experience; operational performance; and staff engagement. A new online performance dashboard launched today to provide the public with updates on the progress of projects under these priorities. It is available at


"At the core of Vaughan's remarkable transformation lies a bold vision guided by the power of hope, optimism and purpose-driven leadership. The City's momentum is accelerated by our citizens, our entrepreneurial spirit and our commitment to good governance. This mission is captured in the 2018-2022 Term of Council Service Excellence Strategic Plan, which lays the foundation to build a strong and prosperous community today and for generations to come. We have a laser-focused approach to provide an exceptional standard of living, where everyone is encouraged to reach their full potential, actively participate in civic life and obtain equal access to opportunities. This is what makes Vaughan the place to be. Together, we will continue to aim higher, press for progress and forge ahead on our journey toward a brighter future for all."
- Mayor Maurizio Bevilacqua