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Incidents of abusive language, inappropriate behaviour aimed at Aurora town staff on upswing, town says

Offenders may be asked to leave premises immediately and could be banned from facility
March 31, 2021
Lisa Queen

The town has issued a statement saying it won’t tolerate “abusive language and inappropriate behaviour” towards staff, incidents of which are on the increase.

“The COVID-19 pandemic has been challenging for everyone over the past year and we understand that people are frustrated, tired and want things to go back to normal,” the statement issued March 26 said.

“The Town of Aurora is committed to providing a safe and respectful environment for our residents, visitors and staff. Unfortunately, we have seen an increase in abusive language and inappropriate behaviour towards our staff and we have a zero tolerance policy for this type of behaviour. “

Staff are guided by the town’s code of conduct policy, which outlines strategies and de-escalating tactics when dealing with individuals or situations that impact the safety of staff or the public.

If the tactics aren’t effective, people exhibiting offensive language or inappropriate behaviour may be asked to leave immediately and could be banned from returning to the facility.

Staff are following all provincial and regional health protocols to ensure the safest environment possible as they provide services and programs, the statement said.

“When using our facilities, wear a face mask or covering, maintain social distancing and follow all health and safety protocols,” it said.

“We are all in this together, so let’s work together and be respectful of one another.”