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TTC’s Fifth Annual Customer Charter Released

MassTransitMag.com
Feb. 6, 2017

The Toronto Transit Commission (TTC) has released its 2017 Customer Charter — the fifth such document — with dozens of commitments to all aspects of the system from improved accessibility and safety to more reliable service. The Charter allows for tracking the commitments and holds the TTC accountable for them. The CEO reported on the progress of these commitments to the TTC Board quarterly.

"The TTC Customer Charter guides efforts to improve service for our passengers with 37 measurable actions," said TTC Board Chair Josh Colle. "With modernization and maintenance work, new accessible streetcars, buses, and Wheel-Trans vehicles, the expansion of Wi-Fi, and the opening of the subway extension to York University and Vaughan in 2017, the Charter will ensure that the TTC is responsive and accountable to customers."

This year's charter commitments include:

In addition to the new commitments in this year's Charter, the TTC will continue to deliver on the positive initiatives that were started with the first Customer Charter in 2013: