Newmarket introduces new customer complaint policy

YorkRegion.com
July 21, 2016
Chris Simon

Got a beef with the Town of Newmarket?

Now you can get clarification on how best to vent. The town has introduced its new customer complaint policy, which better defines the process for resolving municipal issues, following a 90-day staff training period.

“We’re in the business of providing state-of-the-art programming and services to the residents of Newmarket,” Mayor Tony Van Bynen said. “The policy works to solidify our unrelenting commitment to service excellence and continuous improvement.”

The town has made a number of recent efforts to increase accountability and transparency in operations and governance, including the approval of a revised council code of conduct and the appointment of a municipal ombudsman.

For more information, or to review the policy, visit newmarket.ca/feedback.